Website terms
These terms explain how the website and inquiry form are used. Freelance consulting can begin once scope, timing, rates, and access are confirmed with clear written consent.
Website purpose
The site provides general information about independent consulting services and collects qualified business inquiries. It is not an official support channel and does not provide a public troubleshooting service.
No engagement on submission
Submitting a form, receiving a reply, or attending discovery does not create a consulting relationship, duty, warranty, service level, exclusivity commitment, or obligation to accept work.
Discovery and introductory support
Discovery calls and any introductory diagnostic support are discretionary, subject to qualification, limited to one window per company or account, and may be capped at up to eight hours. Continued work begins after the rate, scope, and timing are confirmed in writing.
Authorization and access
You must have appropriate authority before requesting work involving a customer account, platform environment, configuration, data, or confidential material. Production access and changes require explicit approval and suitable contractual and security controls.
Prohibited submissions
Do not send credentials, respondent personal data, confidential exports, internal URLs, regulated data, proprietary field names, or sensitive implementation information through the public form.
Independent relationship
The site and consulting services are independent and are not affiliated with, endorsed by, sponsored by, or officially connected with Medallia, Inc. They do not replace licensed vendor support.
Content limitations
Website content is general information and may not be complete, current, or suitable for a specific environment. Do not make production, security, legal, or business decisions solely from public site content.
Written consent before work
Before paid work begins, both sides confirm the scope, rate, payment method, timing, confidentiality, access, ownership, and cancellation expectations in writing. Email or another clear written record may be used where appropriate.